Questions, answered.

Standard wash & fold comes back within 24 hours. Order Express before 10am and it's back the same day. Dry cleaning and bulky bedding usually take around 48 hours so we can do them justice.

One-off wash & fold is billed by weight from £2.40/kg; dry cleaning and bulky items are priced per item. Prefer set-and-forget? Subscriptions start at £49/month. Pickup and delivery are always free, and there are no surprise charges — you approve the weight before we begin.

Right now we cover Central, East, North, South and West London, with new neighbourhoods launching regularly. Pop your address into the app and we'll tell you instantly whether we're in your area — and notify you the moment we arrive if we're not.

Every single order is covered by care protection. In the rare event an item is lost or damaged, we reimburse you fairly and fast. And if anything comes back less than perfect, our re-wash guarantee re-cleans it free — no debate, no receipts.

Absolutely. Save your preferred detergent, softener, water temperature, and whether you'd like items folded or returned on hangers. We apply your preferences automatically to every order — including hypoallergenic, fragrance-free, eco and luxury options.

Your laundry is weighed, barcoded and bagged on pickup, and it stays in its own dedicated load from start to finish. It is never mixed with another customer's clothing — ever.

Nope. Leave your bag with a doorman, in a building mailroom, or add a note for contactless pickup at your door. You'll get a photo confirmation either way, plus live tracking the whole journey.

Any time, with zero fees. Travelling for a fortnight? Hit pause and resume when you're back. Want to stop entirely? Cancel from your account in a couple of taps — no phone calls, no retention maze.